General Terms & Conditions

The tour operator is SMTours d.o.o., Ovcakova 12, 1211 Ljubljana – Smartno, Slovenia (known as Adriatic Moto Tours or AMTours for purposes of these Terms and Conditions). By signing the booking form, you agree to the following terms and conditions between AMTours and yourself (participant). AMTours cannot accept a participant without a signed booking form. A reservation is complete for a participant when the participant submits a signed booking form and deposit. Please read the terms and conditions carefully.

AMTours agents, representatives and guides are representing us, but are not a party to this contract, and are not responsible or liable for any failure to provide any service as may be described in our literature or pertaining to the contract.

Payment in full is required 60 days before the start of the tour. Each participant is required to sign a release and waiver form of rights before the tour start. AMTours cannot accept a participant without a signed release and waiver form.

A deposit of 300 Euro per person is required at the time of booking. This deposit secures a place on the tour. The balance is due 60 days before the tour starts. If the total balance is not received 60 days before the tour start, AMTours reserves the right to cancel the reservation.

AMTours provides motorcycles as part of the tour package. The pictures of the motorcycles in literature or on this website do not always represent the exact version of the motorcycles provided. Please email or call if you need specific or customization information on exact motorcycle versions. AMTours reserves the right to substitute a motorcycle confirmed to a participant, but will make every effort to contact the participant prior to any substitution. Most participants ride the motorcycle that is confirmed for them. However, certain uncontrollable situations (such as mechanical problems, damage or theft) may require a substitution.

AMTours is responsible for providing the services listed in the tour descriptions according to the local standards, however due to situations beyond its control (such as road work, hotel closures, or weather), AMTours reserves the right without prior notice to withdraw any part or all of a tour or to make such changes as may be necessary, and the extra cost, if applicable, shall be paid by the customer. It is agreed and understood that the Owners, Operators and Agents of this tour including AMTours are not the guardians of the participant's safety and they cannot be held liable in any way for any occurrence in connection with any activity in connection with the tour which might result in injury, death or other damage to the participant, his property, his family, or heirs. AMTours is not responsible for any damage caused to third parties due to the participant’s activities during the tour. The liability of AMTours is limited to a total of three times the tour price irrespective of the title/claim.

Loyalty discount

No points, just straigh discount. Each tour, that you do with us, gets you a 50 EUR discount on all of the tours that you do with us in the future. Applies to riders and passengers on guided tours and self-guided tours of nine or more days. Therefore: 2nd tour: 50 EUR discount, 3rd tour, 100 EUR discount etc.

Motorcycles

A security deposit of 200 – 2500 Euro, depending on the model of motorcycle, must be paid to AMTours at the beginning of the motorcycle rental period. The deposit will be held until the undamaged motorcycle is returned in acceptable condition. The deposit will be refunded at that time. All motorcycles are insured with a Third party liability insurance and Comprehensive vehicle insurance. The rental period is not interrupted due to damage to the motorcycle or the inability of the participant to ride the motorcycle. During the rental period, AMTours is not obligated to replace a damaged motorcycle.

If a participant provides his own motorcycle, no tour insurance will be provided by AMTours.

If a participant rents a motorcycle from AMTours without a corresponding guided or self-guided tour, the rental reservation becomes final after a 200 Euro non-refundable deposit is received. If a participant fails to send a reservation deposit, AMTours may cancel the reservation at any time. Modification of an existing rental reservation can be made free of charge if claimed at least 21 days before the commencement of the rental, otherwise a surcharge may apply.

Cancellation

In case of a customer canceling his/her booking after confirmation, AMTours reserves the right to withhold the deposit/tour charge in part for costs incurred. Cancellation fee is as follows:

Number of days prior to departure

Cancellation fee per person

More than 60 days

50% of tour deposit

60 - 30 days

50% of tour price

29 - 15 days

75% of tour price

Less than 15 days before departure

No refund


No exception to this policy can be made for any reason. Trip cancellation insurance is strongly recommended. Also consider AMTours's trip cancellation insurance.

All guided tours have a guaranteed departure. AMTours provides a support van for the luggage and 1 or 2 passengers as part of the tour package for guided tours with minimum 4 motorcycles or 6 participants. Guide on the motorcycle always comes on the tour. If participants do not accept the tour without the support van, AMTours will offer a self-guided tour at current self-guided tour prices to participants. If participants do not agree to the tour without the van or take a self-guided tour, AMTours will refund their deposit and payments in full, which will constitute the full settlement. AMTours is not liable for any additional costs or losses incurred by the participant due to the cancellation of the tour due to lack of participants. This includes, but is not limited to, the cost of pre-paid airline tickets, hotel reservations and automobile rentals. Situations beyond our control may arise which make it necessary for us to reschedule or cancel a tour, change itineraries or make substitutions regarding hotels, cities, guides and other travel arrangements. We do not assume responsibility or liability for any resulting losses, expenses or inconvenience to the participant. AMTours is not required to make refunds once the tour commences, regardless of the reason for the participant's inability to complete his tour.

Miscellaneous

If the participant does not comply with traffic laws, AMTours reserves the right to revoke this contract and remove the participant’s rental motorcycle. A participant is responsible for all traffic tickets received during the tour. A service charge will apply for all unpaid tickets. Participants agree to not cause any damage to natural surrounding or third parties through their actions while riding their motorcycles. In the event a participant repeatedly ignores rules or causes others to feel threatened by their actions, AMTours reserves the right to revoke this contract and remove the participant’s rental motorcycle. Every participant needs a valid motorcycle license to take part in the tour. The participant is responsible for complying with passport and visa regulations and takes responsibility for consequences resulting from non-compliance.

If a participant is travelling solo, we will attempt to find a suitable roommate for the participant if the participant requests it. In the case where this proves impossible, a single occupancy supplement will be charged.

A participant is fully aware of the risks and dangers involved in outdoor activities like swimming, white water rafting, rock climbing or any other activity potentially suggested as a supplemental activity to the tour and accepts full liability.

Fares quoted by AMTours, its agents or publications are those in effect at time of printing. On rare occasions, due to situations beyond our control, AMTours reserves the right to change tour prices any time prior to 60 days before departure. AMTours reserves the right to correct printing errors or calculation mistakes at any time. Discounts offered by AMTours cannot be combined with other existing discounts.

AMTours recommends that guests take out adequate travel, health and accident insurance as well as trip cancellation insurance.

Photos and videos produced by AMTours are the property of AMTours. The copyrights rest with AMTours. AMTours can use all such material for advertising and marketing purposes, including images in which participants can be recognized, without any charge from the participant. Participants who submit photos to AMTours agree to allow the use of such photos by AMTours for advertising and marketing purposes.

AMTours assumes no responsibility for loss, damage or delay in delivering baggage to tour participants. Baggage turned over to AMTours for transport each day is done so at the participant's own risk. Baggage insurance is recommended.

AMTours attempts to schedule its tours at a time when the weather is pleasant for motorcycling. Many tours pass through areas where weather conditions can change. AMTours is not liable for unpleasant weather conditions and no refunds will be made for such conditions.

Please be sure to let us know about any special dietary requirements.

Trip Cancellation Insurance

Customers of Adriatic Moto Tours have the opportunity to purchase trip cancellation insurance. Purchasing trip cancellation insurance allows customers to receive a refund for a tour when a customer must cancel a tour for reasons covered by this insurance. Adriatic Moto Tours trip cancellation insurance does not cover expenses not paid to Adriatic Moto Tours, such as airfare, additional hotel accommodations or sightseeing, even if such bookings are made for or recommended to the customer by Adriatic Moto Tours.

This insurance can only be purchased at the time payment is made, 60 days before the tour. Trip cancellation insurance cannot be purchased after tour payment is made. Tour passengers or traveling companions can be covered by the customer’s trip cancellation insurance if designated at the time of purchase of the insurance.

Trip cancellation insurance costs 7.5% of the total listed price of the tour, including any supplements like motorcycle upgrades, single room requests, and passenger costs.

Adriatic Moto Tours will refund the full tour price to a customer who has purchased Trip Cancellation Insurance if the cancelation is due to the following:

Sickness, accidental injury or death of the customer, the customer's traveling companion, or an immediate family member or business partner of the customer or traveling companion. The claim must be substantiated by a signed letter from a physician on their letterhead.

The customer or traveling companion having their home made uninhabitable by a natural disaster. The claim must be substantiated by a letter from the insurance company.

War or terrorism in a country which is part of the tour which then leads the customer’s government to issue a warning to not travel there during the period when the tour is to take place. Such recommendation must be made after the date of purchase of the Trip Cancellation Insurance.

The customer or traveling companion being required to serve on a jury or subpoenaed. The claim must be substantiated by a letter from the court.

The customer or traveling companion being directly involved in a traffic accident while en route to departure. The claim must be substantiated by a police report.

The customer or traveling companion is called to military duty during the period when the tour is to take place. The claim must be substantiated by letter from the military.

A strike, natural disasters or bad weather results in the cancellation of airline service and prevents the customer from arriving in time to participate in the tour.

The customer or traveling companion has their employment terminated through no fault of their own after purchasing the Trip Cancellation Insurance. The customer must be employed for one year by the employer. The claim must be substantiated by a termination letter on company letterhead.

This insurance specifically excludes:

  • Expenses not included in the price of the tour, such as airline expenses, extra hotel nights or additional sightseeing activities.
  • Lost, damaged or stolen luggage.
  • Medical costs, including all activities associated with medical evacuation.
  • Pre-existing conditions. Pre-existing conditions include but are not limited to any injury occurring prior to and including the date of purchase of Trip Cancellation Insurance and any illness occurring during the 120 days prior to and including the date of purchase of this protection for which treatment by a licensed physician has been sought or advised or for which symptoms exist which would cause a prudent person to seek diagnosis, care or treatment.
  • Any situation not specifically included above.

If the cancellation occurs prior to the start of the tour, the entire cost paid will be refunded.

If the cancellation occurs during the trip, a pro-rated refund will be made for the unused days of the trip.

In the case of a flight cancellation or an accident which makes it impossible for the customer to arrive at the starting location of the tour, the customer will have the option of to receive a refund of the tour payment or join the tour in progress. Adriatic Moto Tours reserves the right to determine whether joining the tour is feasible. Adriatic Moto Tours will advise the customer as to whether it is feasible to do so. All additional costs to join the tour in progress will be the responsibility of the customer and no pro-rated credit will be granted for any days of the tour that the customer did not participate in.

 

Our clients say

I have to say that the Top of The Alps was the highlight of my trip. Nedzad and I both loved the tour, for Nedzad this was the first properly organized tour, and he was blown away with everything about it.

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