General Terms & Conditions

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General Terms and Conditions – Tours

The following terms and conditions shall form an integral part of the travel contract entered into between a customer and the SMTours d.o.o., Ovcakova 12, 1211 Ljubljana – Smartno, Slovenia, also known as Adriatic Moto Tours (hereinafter referred to as AMTours) which the customers conclude with AMTours as the tour operator either directly or via an agent. Nevertheless, terms and conditions mentioned separately in different travel offers take priority. Please read the terms and conditions carefully.

AMTours' agents, representatives and guides are representing AMTours, but are not parties to this contract, and are not responsible or liable for any failure to provide any service as may be described in our literature or pertaining to the contract.

Booking and Payment

By signing up for the tour with submission of the online booking form and payment of the tour deposit, the customer offers to AMTours to bindingly conclude a travel contract. AMTours cannot accept a participant without a signed booking form. The contract shall enter into force upon the written travel confirmation from AMTours. A deposit of 300 EUR per person for a guided tour and 500 EUR per person for a self-guided tour is required at the time of booking. This deposit secures a place on the tour. Spots on the guided tours are limited and reservations are made on a first come basis.

The outstanding payment of the tour price shall be made without any additional request 60 days before the start of the tour, unless specified otherwise in the tour's description. If full payment is not received by the specified due date, AMTours reserves the right to treat the reservation as cancelled and to charge a cancellation fee specified in these terms and conditions.

Tour Prices and Price Changes

The tour prices stated on the website and in literature are based on motorcycle selection and shared accommodation (twin or double room). All the participants shall pay the tour price. The customers participating in the tours as riders on the AMTours' motorcycles shall pay the tour price for a rider according to the chosen motorcycle model. Passengers participating in the tour with the riders on the AMTours' motorcycles shall pay the tour price for a passenger. The drivers and passengers joining the tour with their own vehicles are considered to be participants in the tour and shall pay the tour price for a driver with his own vehicle and a passenger, respectively. A person who is using any of the services included in the tour and has not booked the tour with AMTours is considered to be a participant in the tour and shall pay the full tour price to AMTours.

A customer travelling solo shall pay a single room supplement. If a booking of a participant travelling solo includes the request to share the twin room with another participant on the tour, AMTours shall make an effort to find a suitable roommate for that person. In cases where this proves impossible, a single room supplement will be charged.

Prices quoted by AMTours, its agents or publications are those in effect at the time of printing/publishing. On rare occasions, due to situations beyond AMTours' control, AMTours reserves the right to change the tour prices at any time up to 60 days before the tour commences. AMTours reserves the right to correct typographical and calculation errors at any time.

Loyalty Discount

Each tour that you do with AMTours, gets you a 50 EUR per person discount on all of the future AMTours' tours (e.g. second tour: 50 EUR discount, third tour: 100 EUR discount, fourth tour: 150 EUR discount, etc.). This discount applies to riders and passengers participating in all guided and self-guided tours with a minimum duration of nine days.

Two Tours in One Season Discount

For doing two tours in one season AMTours offers you a discount in amount of 100 EUR per person for the second tour.

Discounts offered by AMTours cannot be combined with other existing discounts.

Motorcycles

AMTours provides motorcycles as part of the tour package. The pictures of the motorcycles in the literature or on this website do not always represent the exact version of the motorcycles provided. Please email or call if you need specific or customization information on exact motorcycle versions.

AMTours shall endeavor to provide the tour participant with the requested motorcycle model; however, it reserves the right to replace it with a comparable model in case of uncontrollable situations. These include, but are not limited to, technical defect, damage due to an accident, theft or a similar incident. AMTours is not responsible or liable for a delay occurring from the manufacturer's failure to deliver the motorcycles on time. If AMTours is unable to provide a comparable model, a prorated refund for the difference in models' rental rates, if any, will be refunded to the customer. AMTours will make every effort to contact the participant prior to any substitution. Most participants ride the motorcycle that is confirmed for them at the time of booking. Any other liability on the part of AMTours shall hence be excluded.

The rental period is not interrupted due to damage to the motorcycle or the inability of the participant to ride the motorcycle. During the rental period, AMTours is not obligated to replace a damaged motorcycle. In case of a technical defect of the rented motorcycle, the customer undertakes to inform the AMTours contact person without delay.

Motorcycle Insurance

All motorcycles are insured with Third party liability insurance and Comprehensive vehicle insurance. The later comes with a deductible for which AMTours takes a security deposit. A security deposit in the amount of 0 EUR to 2.500 EUR, depending on the motorcycle model and the type of insurance, is to be secured by a credit card or paid in cash to AMTours at the time of hand-over of the motorcycle at the beginning of the rental period. This security deposit shall be reimbursed when the motorcycle is returned undamaged to AMTours. Any damage to the motorcycle up to the insurance excess will be deducted from the security bond. GPS unit is not included in the motorcycle insurance and has to be paid in full separately, if damaged or lost.

AMTours offers three insurance options:

  1. Standard motorcycle insurance is included in the tour price.
  2. VIP motorcycle insurance is optional. The premium costs 20 EUR per day and lowers the security deposit for the motorcycle.
  3. Super VIP motorcycle insurance is optional. The premium costs 35 EUR per day and lowers the security deposit for the motorcycle to 0 EUR.

VIP motorcycle insurance and Super VIP motorcycle insurance are available for all riders of a minimum 25 years of age and for all tours and rentals with a minimum duration of 7 days.

See Security Deposit Chart

Motorcycle Damage

The customer is liable for all the damage to the rented motorcycle, documents, parts and accessories, that occur during the rental period. This includes, but is not limited to, theft or loss, damage due to an accident or operational damage, damage as the result of improper use and damage that reduces the value of the motorcycle. The term "damage" is to exclude reasonable wear and tear. Minor blemishes of paint chips from gravel, stones, and insects are considered normal wear and tear. Damage of scratches caused by an accident, dropping a motorcycle or riding a motorcycle through bushes and off road is not considered normal wear and tear.

In case of damage to the rented motorcycle, the customer is liable for repair costs, recovery and return costs, costs for experts, any reduction in technical and market value.

If AMTours has to transport the motorcycle back to its premises due to a damage for which the customer is responsible, the AMTours reserves the right to invoice the customer for recovering the motorcycle in the amount of 1 EUR per kilometer covered.

Own Motorcycle

A customer who participates in AMTours' tours with his/her own vehicle is responsible for guaranteeing the state of said vehicle, which conforms to the law, and a perfect technical condition. The customer shall be obliged to reimburse AMTours for any damage that might be caused due to failure to comply with this state. The customer shall bear any costs additionally incurred (e.g. for recovering a vehicle, for remedying technical defects, etc.).

AMTours does not offer any vehicle insurance to customers who participate on a tour with their own motorcycle.

Passport, Visa, Driving License and International Driving License

The customer undertakes to possess valid documents, which are required in order to participate in the tour: a passport, at least valid until 6 months after the end of the tour, a visa (where necessary), a national driving license and an international driving license (where necessary).

The customer is responsible for complying with passport and visa regulations of the respective visiting countries and takes full responsibility for consequences resulting from his/her non-compliance.

By completing the booking, the customer declares to possess a valid driving license for the duration of the tour and for the vehicle used in the tour. The customer shall inform AMTours without delay of any and all changes regarding his driving license which have an influence on tour participation (e.g. revocation of the driving license, etc.). If it turns out after the booking and before or during the tour that the customer does not have a valid driving license, AMTours shall be released from its obligation to continue to fulfil the contract by invoicing the cancellation rates indicated in these terms and conditions. In this case AMTours reserves the right to not provide the motorcycle and to exclude the customer from participating in the tour. AMTours shall not be obliged to reimburse paid services of any kind and shall not be liable for any additional costs which may be incurred by the customer due to this circumstance.

All non-European citizens are required to have an International driving licence to drive in the European countries.

Minimum Number of Participants

All guided tours have a guaranteed departure and a guide on a motorcycle.

AMTours also provides a support van for the luggage and up to 2 passengers as part of the tour package for the guided tours with a minimum 4 motorcycles or 6 participants.

If there are less than the minimum number of motorcycles or participants on the guided tour, and the participants do not accept the guided tour without the support van, AMTours shall offer a self-guided tour at the current self-guided tour prices to the participants. If the participants do not agree to the guided tour without the support van or do not take a self-guided tour, AMTours will refund their deposit and payments in full, which will constitute the full settlement.

AMTours is not liable for any additional costs or losses incurred by the customers due to the cancellation of the guided tour due to lack of participants. This includes, but is not limited to, the cost of pre-paid airline tickets, hotel reservations and vehicle rentals.

Change of Participant

The person of the tour participant may only be changed with AMTours' agreement and if the substitute person complies with all the conditions for the participation in the tour. The person transferring and the substitute person shall jointly be responsible for the remuneration still outstanding as well as, if applicable, for the additional costs incurred by the transfer.

Cancellation Charge

In the case of a customer canceling the booking after confirmation, AMTours reserves the right to charge the cancellation fee based on the time of the cancellation.

Number of days prior to departure

Cancellation fee per person

More than 60 days

50% of tour deposit

60 - 30 days

50% of tour price

29 - 15 days

75% of tour price

Less than 15 days before departure

100% of the tour price

No exception to this policy can be made for any reason. Taking out a trip cancellation insurance is strongly recommended. You may consider AMTours' Trip cancellation insurance.

AMTours is not required to make refunds once the tour commences, regardless of the reason for the participant's inability to complete his tour.

Tour Services

AMTours is responsible for providing the services listed in the tour descriptions according to the local standards. AMTours carefully selects and constantly monitors its contractors, such as hotels and restaurants. In case of a service not provided or provided defectively, the customer shall notify AMTours' representative on the spot without delay. If the customer does not comply with this obligation, no claims for damages due to a lack of service or a defectively provided service are possible.

Situations and events beyond AMTours' control (force majeure) may arise (e.g. road work, hotel closures, natural disasters or bad weather conditions, governmental orders, strikes, riots, war or war-like conditions, epidemics, etc.) which make it necessary for AMTours to reschedule or cancel a tour, change itineraries or make substitutions regarding hotels, cities, guides and other travel arrangements. AMTours reserves the right to withdraw without prior notice any part or all of a tour or to make such changes as may be necessary, and the extra cost, if applicable, shall be paid by the customer. AMTours does not assume responsibility or liability for any resulting losses, expenses or inconvenience to the participant.

Local Provisions

The customer shall participate in the road traffic of the respective tour destination of his own responsibility and undertakes to observe the provisions of the local traffic regulations. If the customer does not comply with the traffic laws, AMTours reserves the right to revoke the contract and remove the customer's rented motorcycle. All traffic tickets, penalties, administrative fines or similar sanctions, as well as damages to legally protected interests of third parties which are due to the non-compliance with the local traffic regulations, shall be paid by the customer. A service charge in the amount of 30 EUR will apply for all unpaid penalties.

Off-Road Driving

Off-road driving with motorcycles provided by AMTours shall not be permitted outside of the itinerary determined by AMTours. It shall neither be permitted to improperly use the rented motorcycle. The customer shall fully bear the damages caused by unauthorized off-road driving and an improper use without an excess.

Own Responsibility and Ability To Drive

The guide provided by AMTours determines a rough itinerary which the customer shall follow of his own responsibility and the customer shall be obliged to adjust his style of driving to the respective prevailing circumstances and his ability to drive. If the customer is unable to follow the itinerary, he shall stop to continue driving and inform the guide without delay.

Different participants take part in AMTours' tours. Naturally, the driving skills of the individual participants differ, and the customer undertakes to show consideration for the other participants. If a participant does not have the necessary ability to drive and does not have full control over the motorcycle in order to drive safely, AMTours shall be released from its obligation to fulfill the contract. In this case AMTours reserves the right to remove the motorcycle and to exclude the customer from participating in the tour.

Customer's Conduct and Liability

Participants agree not to cause any damage to natural surroundings or third parties through their actions while riding their motorcycles. Participants agree to observe local traffic laws and practice safe group travel practices as described by the tour leader and the guidelines provided by AMTours. In the event that a participant repeatedly ignores rules or causes others to feel threatened by their actions, AMTours reserves the right to revoke this contract and remove the participant's rental motorcycle.

The customer is liable for all personal and material damages he culpably causes and holds AMTours harmless from all claims of parties in connection with such damages. Damages culpably caused by the customer shall in particular, but not exclusively, be damages which are due to driving errors, a lack of ability to drive and, respectively, improper driving behavior (e.g. driving with the front wheel coming off the ground, non-compliance with safety distances, driving on walkways, etc.) and driving in a condition impairing the fitness to drive.

The customer shall not be allowed to consume alcohol or take medicine or other substances which influence the ability to drive during the riding day until the motorcycle is parked for the night. This applies also to customers who participate in the tour as passengers. In case of non-compliance, AMTours reserves the right to revoke the contract and remove the participant's rental motorcycle.

AMTours shall be released from its obligation to fulfill the contract if the customer, despite the warning, within the framework of a guided tour durably impairs the performance of the tour by grossly improper conduct or if participant's ability to drive does not suffice. In this case, the participant shall be obliged to compensate the damage to AMTours.

It is agreed and understood that AMTours, its owners, agents and representatives on the tour are not the guardians of the participant's safety and they cannot be held liable in any way for any occurrence in connection with any activity in connection with the tour which might result in injury, death or other damage to the participant, his property, his family, or heirs. AMTours is not responsible for any damage caused to third parties due to the participant's activities during the tour. The liability of AMTours is limited to a total of three times the tour price irrespective of the title/claim.

Weather Conditions

AMTours makes an effort to schedule its tours at a time when the weather conditions in the respective tour regions are favorable for motorcycling. Many tours pass through areas where weather conditions can change abruptly. AMTours does not bear any responsibility for bad weather conditions which might occur; the participant is not entitled to a claim reimbursement for the tour and/or the rental price in such cases.

Data Protection and Copyright

The photographs and videos produced by representatives of AMTours during the tour are the property of AMTours under copyright law. AMTours shall be entitled to use this material for marketing and advertising purposes, including the images in which the participants can be recognized, without incurring any costs for AMTours owed to the participant. Participants who submit their photographs to AMTours agree to allow the use of their photographs by AMTours for marketing and advertising purposes.

Miscellaneous

AMTours recommends taking out an adequate travel, health and accident insurance policies as well as trip cancellation insurance.

Baggage entrusted to AMTours for transport each day of the tour is done so at the participant's own risk. AMTours assumes no responsibility for theft, loss, damage or delay in delivering the baggage to tour participants. Baggage insurance is recommended.

It is recommended to the customer to not bring object of special value on the tours. It is further recommended to the customer to watch carefully over his or her personal belongings. AMTours is not responsible for lost or stolen items from its premises, motorcycles and their cases or support vehicles.

The customer is fully aware of the risks and dangers involved in the outdoor activities like swimming, white water rafting, rock climbing or any other activity potentially suggested as a supplemental activity on the tour and accepts full responsibility for participating in the activities.

Oral agreements with an agency of AMTours, with AMTours or with a tour guide of AMTours shall only be effective if they have been confirmed by AMTours in writing. Tour guides shall not be entitled to undertake activities which diverge from the travel contract concluded with AMTours. If individual provisions of these travel terms and conditions are legally invalid, this does not make the remaining provisions invalid.

Applicable Law

The contractual relationship of the customer with AMTours shall be governed by Slovenian law.
The place of performance shall be the registered office of AMTours.
All disputes arising from this agreement will be solved by the court of law in Ljubljana, Slovenia.

 

General Terms and Conditions – Rentals

The following terms and conditions of rentals shall form an integral part of the rental agreement entered into between a customer (renter) and the SMTours d.o.o., Ovcakova 12, 1211 Ljubljana – Smartno, Slovenia, also known as Adriatic Moto Tours (hereinafter referred to as AMTours) which the customer (renter) conclude with AMTours as the lessor either directly or via an agent.

The Renter

The renter is the signatory of the rental agreement and the person responsible for the motorcycle, regardless of who booked the motorcycle and/or who pays the rental fees. The rental motorcycle may only be driven by the renter, that is, the person, whose personal data is given on the rental agreement. The renter undertakes to possess a valid driving license for the time of the rental period.

The Lessor

The owner and the lessor of the motorcycle is at any time AMTours.

Booking and Payment

A motorcycle rental reservation becomes final with the submission of the online booking form and payment of a 200 EUR non-refundable deposit. If a customer fails to remit the deposit, AMTours may cancel the reservation at any time. Modification of an existing rental reservation can be made free of charge, if made at least 21 days before the commencement of the rental. The rental balance amount shall be paid before or at the time of the motorcycle's pickup.

All motorcycle rental modifications and cancellations must be received IN WRITING at the office of AMTours.

Motorcycle

The pictures of the motorcycles in the literature or on this website do not always represent the exact version of the motorcycles provided. Please email or call if you need specific or customization information on exact motorcycle versions.

AMTours shall make every effort to provide the renter the requested motorcycle model; however, it reserves the right to replace it with a comparable model in case of uncontrollable situations. These include, but are not limited to, technical defect, damage due to an accident, theft or a similar incident. AMTours is not responsible or liable for a delay occurring from the manufacturer's failure to deliver the motorcycles on time. If AMTours is unable to provide a comparable model, a prorated refund for the difference in models' rental rates, if any, will be refunded to the renter. AMTours will endeavor to contact the renter prior to any substitution.

Minimum Rental Period

The minimum rental duration is one day on weekdays, from Monday through Friday, and two days on weekends, Saturday and Sunday, with motorcycle's pickup on Friday afternoon and return on Monday morning, provided those days are not national holidays.

Required Documents

The customer undertakes to possess valid documents, which are required in order to rent a motorcycle: a valid passport, a national driving license and an international driving license (where necessary). By completing the booking, the customer declares to possess a valid driving license for the duration of the rental and for the motorcycle booked. All non-European citizens are required to have an International driving licence to drive in the European countries.

Receiving and Returning the Motorcycle

The renter takes over the motorcycle in a good mechanical condition, with all necessary equipment and motorcycle documents. The renter is obliged to return the rented motorcycle at the time and place as agreed upon in the rental agreement and in the same state the motorcycle was rented with the same equipment and documents.

If the motorcycle has been held or reserved for the renter in advance, there will be no refunds for a late take over or an early return of the motorcycle. The renter shall pay the full rental price for the entire rental period initially planned.

If the renter delays the agreed return time, the first 59 minutes are free of charge. Each hour thereafter is charged at one-fifth (1/5) of the daily rate, up to five hours, which shall constitute a full day's charge.

There is a fee in amount of 30 EUR to be paid for the motorcycle pickups and returns outside AMTours' opening hours, which are Monday to Friday from 8:00 to 16:00.

The motorcycle is delivered and must be returned with a full fuel tank. Otherwise the renter will be charged for the fuel and refueling costs according to the valid price list (25 € + fuel cost/liter). The renter shall pay for all fuel and oil used in the motorcycle during the rental period.

The Renter is Prohibited From

  • Using the motorcycle for commercial transport of passengers or goods.
  • Taking part in any race, speed test or contest, or vehicle test.
  • Driving on roads of racing circuits and off-road driving.
  • Sub-renting or selling the motorcycle or its parts, equipment and accessories to a third person.
  • Driving while under the influence of alcohol, drugs or any other substances which impair the ability to drive.
  • Overloading the rented motorcycle.
  • Making any technical or optical modifications on the motorcycle.
  • Using the motorcycle for any illegal purposes (e.g., criminal acts, violation of customs, etc.).

The Renter's Obligations

The renter shall ensure that:

  • The water in the radiator and battery of the motorcycle is maintained at the proper levels.
  • The oil in the motorcycle is maintained at the proper level.
  • The tires are maintained at their proper pressure.

The renter shall ensure that all reasonable care is taken in handling and parking the motorcycle, and that it is left securely locked when not in use.

The renter shall observe driving and road traffic regulations and is responsible for all traffic tickets received during the rental. A service charge in amount of 30 EUR will apply for all unpaid tickets.

Motorcycle Insurance

All motorcycles are insured with Third party liability insurance and Comprehensive vehicle insurance. The later comes with a deductible for which AMTours takes a security deposit. A security deposit in the amount of 0 EUR to 2.500 EUR, depending on the motorcycle model and the type of insurance, is to be secured by a credit card or paid in cash to AMTours at the time of hand-over of the motorcycle at the beginning of the rental period. This security deposit shall be reimbursed when the motorcycle is returned undamaged to AMTours. Any damage to the motorcycle up to the insurance excess will be deducted from the security bond. GPS unit is not included in the motorcycle insurance and has to be paid in full separately, if damaged or lost.

AMTours offers three insurance options:

  • Standard motorcycle insurance is included in the tour price.
  • VIP motorcycle insurance is optional. The premium costs 20 EUR per day and lowers the security deposit for the motorcycle.
  • Super VIP motorcycle insurance is optional. The premium costs 35 EUR per day and lowers the security deposit for the motorcycle to 0 EUR.

VIP motorcycle insurance and Super VIP motorcycle insurance are available for all riders of a minimum 25 years of age and for all tours and rentals with a minimum duration of 7 days.

See Security Deposit Chart

Regardless the insurance, the renter is fully liable:

  • For any damage to the motorcycle caused by the renter or any other driver under the influence of alcohol, drugs or any other substances, which impair the ability to drive.
  • For any damage caused intentionally or due to gross negligence.
  • For any damage if the driver did not hold a valid driver license when the damage occurred.
  • For any damage if the driver escapes from the place of accident.
  • For any damage caused by operating the motorcycle by an unauthorized driver.
  • For lost or damaged GPS unit (if the GPS unit was rented together with the motorcycle).
  • For transfer of the damaged motorcycle back to the rental location.
  • For lost documentation of motorcycle the renter shall pay 80 EUR.

Motorcycle's Breakdown

In case of a breakdown the renter is obliged to notify AMTours without delay and follow the AMTours' instructions for further actions. Repairs necessary en route shall be made by experts only. The charges involved will be refunded upon presentation of the bill for the paid exchange parts and repair service.

Accident and Theft

In case of an accident or a theft the renter is obliged to notify the police and AMTours without delay and follow their instructions. The renter shall secure all evidence (e.g., witnesses, track marks, etc.) and record personal data of those involved.

Motorcycle Damage

The renter is liable for all the damage to the rented motorcycle, documents, parts and accessories, that occur during the rental period. This includes, but is not limited to, theft or loss, damage due to an accident or operational damage, damage as the result of improper use and damage that reduces the value of the motorcycle. The term "damage" is to exclude reasonable wear and tear. Minor blemishes of paint chips from gravel, stones, and insects are considered normal wear and tear. Damage of scratches caused by an accident, dropping a motorcycle or riding a motorcycle through bushes and off road is not considered normal wear and tear.

The renter is obliged to inform AMTours without delay of any damage caused to the rented motorcycle and to follow the AMTours' instructions for further actions. In case of damage to the rented motorcycle, the renter is liable for repair costs, recovery and return costs, costs for experts, any reduction in technical and market value.

If AMTours has to transport the motorcycle back to its premises due to a damage for which the renter is responsible, the AMTours reserves the right to invoice the renter for recovering the motorcycle in the amount of 1 EUR per kilometer covered.

Liability

The participants in a motorcycle rental are fully aware of the risks and dangers involved and accept full liability. It is agreed and understood that the owners, operators and agents of this rental, including AMTours are not the guardians of any customer's safety and they, individually or collectively, cannot be held liable in any way for any occurrence in connection with the operation or the client's participation in connection with the rental, which might result in injury, death, or other damage to the client, his property, or his family, heirs, or assigns.

AMTours is not responsible for the loss or damage of personal objects left behind on the motorcycle or its cases during the rental period or after it.

Applicable Law

The contractual relationship of the customer with AMTours shall be governed by Slovenian law.
The place of performance shall be the registered office of AMTours.
All disputes arising from this agreement will be solved by the court of law in Ljubljana, Slovenia.

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Adriatic Moto Tours

SMTours d.o.o., Trpinčeva 37a 1000 Ljubljana, Slovenija, EU

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